Frequently Asked Questions
Popular topics
- What is this charge from Cleverbridge on my credit/debit card?
- How do I cancel my subscription?
- I’m a customer located in Russia/Belarus – how will I be affected by international sanctions and payment processing restrictions?
- How can I contact the Cleverbridge Customer Support Team?
- How do I receive a refund?
- Who should I contact if I’m having trouble with my product?
Order & Delivery
- Where can I find my previous license information to activate the upgrade I purchased?
- I placed an order. Why didn't I receive my product?
- The download link for my product has expired. How do I renew it?
- How can I cancel an unpaid order?
- Where is my product registration information?
- How can I receive a quote?
Payment
Product support
- My license/product key, serial number or activation code is not accepted. What do I do?
- How do I convert the trial version to the full version?
- How can I modify the number of licenses or devices linked to my subscription?
Data Privacy & Security
- Is it safe to pay for my online order with a credit/debit card?
- How can I update the data associated with my order?
- How is Cleverbridge ensuring compliance with the GDPR?
- How secure is the online transaction?
Sales Tax Exemption
- I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
- The sales tax rate for the State of Illinois is 6.25%. Why was I charged with 10.25% sales tax rate?
- Why wasn't my exemption certificate accepted?
- How to request a VAT/tax refund as a business customer (Non-US)
- How do I fill out my online tax-exempt application?
- Which exemption certificate is the most applicable for my organization since I resell in multiple states?
Vendor & Supplier Information
- Where can I download your W-9 form and U.S. vendor setup documents?
- Where can I download your vendor setup documents for countries outside the U.S. and E.U.?
- How do I register Cleverbridge as a vendor?
- Where can I download your E.U. vendor setup documents?