How do I receive a refund?

We are sorry that this purchase did not work out for you, but we are happy to assist you. Please note: Cleverbridge works with many partner companies and each of them has their own refund policy. Refund eligibility depends on the product you purchased, your purchase date, and the payment method you chose. The refund of your order will deactivate your license and cannot be reversed. 

If you want to request a full refund, simply follow these steps:

  1. Go to the refund request form and enter the following information:
    • The email address that you used when you made the purchase
    • Your order reference number
    • The reason for your refund request

    If the refund is possible, we will send you an email that will ask you to confirm that you want to proceed with your refund.

  2. Open the email from Cleverbridge and click Start Refund to confirm that you want to proceed with your refund.

You will receive an email that the refund is being processed.

Are you looking for a partial refund?

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Are you asking for a refund because of technical issues?

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Are you looking for a VAT or sales tax refund?

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