Frequently Asked Questions
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Popular topics
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What is this charge from Cleverbridge on my credit/debit card?
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How do I cancel my subscription?
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I’m a customer located in Russia/Belarus – how will I be affected by international sanctions and payment processing restrictions?
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How can I contact the Cleverbridge Customer Support Team?
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How do I receive a refund?
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Who should I contact if I’m having trouble with my product?
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What is this charge from Cleverbridge on my credit/debit card?
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Order & Delivery
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Where can I find my previous license information to activate the upgrade I purchased?
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I placed an order. Why didn't I receive my product?
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The download link for my product has expired. How do I renew it?
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How can I cancel an unpaid order?
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Where is my product registration information?
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I'm a B2B customer and need an invoice to pay for my order. How do I get one?
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I need my previous license/product/activation key to install my Parallels upgrade. How can I find it?
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I need my previous license information to install the Parallels upgrade I purchased. How can I find it?
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How do I retrieve my Malwarebytes order information?
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Where can I find the Terms and Conditions (TC)?
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Does Cleverbridge provide a mediation body for EU consumers?
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In what languages does Cleverbridge Customer Support offer support?
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What exactly will I receive if my product is delivered by email?
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When will I receive my product?
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What happens after I place an order?
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Where can I find my previous license information to activate the upgrade I purchased?
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Payment
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How can I receive an invoice for my order?
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How can I change my payment option for my order?
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Why was my credit card declined?
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Who can I contact for payment and order-related support?
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How long will it take to process my check payment?
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How long will it take to process my ACH payment?
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I'd like to change the payment type for my order/renewal before updating our vendor profile for Cleverbridge Inc. How can I do this?
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I have sent my check to 75 Remittance Drive. Will it be processed?
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Why am I am being charged with taxes in Canada?
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How can I cancel my Avira subscription renewal?
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I've already renewed my Malwarebytes subscription. Why am I getting another notification to pay?
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How can I receive a refund for my Avira order?
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How can I receive a refund for my Malwarebytes order?
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Why am I being charged sales tax?
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How long will it take to process my Wire Transfer?
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How can I receive an invoice for my order?
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Product support
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My license/product key, serial number or activation code is not accepted. What do I do?
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How do I convert the trial version to the full version?
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Am I eligible for a free upgrade to Parallels Desktop Version 18?
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Why am I seeing a message that I have to update my browser?
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I just purchased Nitro Productivity Suite and want to request a refund. Who do I contact?
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Which versions of Parallels Desktop can be upgraded to Version 18?
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How do I activate or register WinZip Driver Updater?
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How do I activate or register Winzip System Utilities Suite?
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How do I activate or register PC Reviver on my computer?
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I need support with my Avira subscription/account/license. Can you help me?
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How can I contact Parallels' customer support team?
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I can't activate my Nitro license. What do I do?
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I'm having issues with my WinZip Tools. What do I do?
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I can’t access my Avira account. What should I do?
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My Malwarebytes software disappeared. What can I do to get it back?
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My license/product key, serial number or activation code is not accepted. What do I do?
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Data Privacy & Security
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Sales Tax Exemption
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I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
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The sales tax rate for the State of Illinois is 6.25%. Why was I charged with 10.25% sales tax rate?
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Why wasn't my exemption certificate accepted?
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How do I place an order in the name of a company that is registered with a VAT ID within the EU?
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Which exemption certificate is the most applicable for my organization since I resell in multiple states?
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How can I be tax exempted and/or receive a sales tax reimbursement in Canada?
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I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
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Vendor & Supplier Information