Frequently Asked Questions
-
Featured Articles
-
★
I need my previous license key, product key or activation key to install the Parallels upgrade I purchased, how can I find it?
-
★
Am I eligible for a free upgrade to Parallels Desktop Version 14?
-
★
Which versions of Parallels Desktop can be upgraded to Version 14?
-
★
How do I cancel my subscription?
-
★
What is this charge from cleverbridge on my credit / debit card?
-
★
Who should I contact if I’m having trouble with my product?
-
★
I need my previous license key, product key or activation key to install the Parallels upgrade I purchased, how can I find it?
-
Data Privacy & Security
-
Support
-
★
Does Avira provide phone support?
-
Why am I seeing a message that I have to update my browser?
-
My Malwarebytes software disappeared. What can I do to get it back?
-
I need my previous license information to install the Parallels upgrade I purchased. How can I find it?
-
I can’t use my Avira product and need support. Who should I contact?
-
I can’t use my Malwarebytes product and need support. Who should I contact?
-
Does cleverbridge provide a mediation body for EU consumers?
-
In what languages does cleverbridge Customer Support offer support?
-
How can I contact the cleverbridge Customer Support Team?
-
Who can I contact for payment and order-related support?
-
★
Does Avira provide phone support?
-
Payment
-
★
I just purchased Nitro Producivity Suite and want to request a refund. Who do I contact?
-
★
How can I receive a refund for my order?
-
How can I change my payment method for future Avira subscription renewals?
-
Why did the price increase for my Avira renewal?
-
How do I link my bank account to my PayPal account?
-
Why did I receive a "payment due" notice for my subscription renewal?
-
I have already renewed my Malwarebytes subscription. Why am I getting another notification to pay?
-
How can I receive a refund for my Avira order?
-
How can I receive a refund for my Malwarebytes order?
-
Why am I being charged sales tax?
-
How can I receive an invoice for my order?
-
How can I change my payment option for my order?
-
How long will it take to process my Wire Transfer?
-
Why was my credit card declined?
-
★
I just purchased Nitro Producivity Suite and want to request a refund. Who do I contact?
-
Delivery
-
★
My license key, product key, serial number or activation code is not accepted. What do I do?
-
★
The download link for my product has expired. How do I renew it?
-
How can I transfer my Avira license to a new device?
-
How can I retrieve my Avira order information?
-
How do I retrieve my Malwarebytes order information?
-
When can I expect the delivery of my Backup Disc?
-
Where can I find my previous license information to activate the upgrade I purchased?
-
I placed an order. Why didn't I receive my product?
-
How do I convert the trial version to the full version?
-
I have lost my registration information. How do I retrieve it?
-
What exactly will I receive if my product is delivered by email?
-
When will I receive my product?
-
★
My license key, product key, serial number or activation code is not accepted. What do I do?
-
Order
-
★
Why can't I activate my F-Secure product?
-
How can I cancel an unpaid order?
-
How can I deactivate the automatic renewal of my Avira subscription?
-
How can I log into my Avira Connect account?
-
I can’t access my Avira account. What should I do?
-
What happens after I place an order?
-
What is a Backup Disc?
-
Where can I find the Terms and Conditions (TC)?
-
Where is my product registration information?
-
Why did my Avira license renew automatically?
-
★
Why can't I activate my F-Secure product?
For the most up-to-date information on Parallels Desktop Version 12, please visit the Parallels website or get in touch with Parallels Support directly: http://www.parallels.com/support/
Answers to some of the most common questions regarding the new version can be found below.
Below you can find answers to the most common questions related to F-Secure SAFE products.
For technical questions related to all other F-Secure products, please contact the software provider F-Secure/Virgin Media directly.
For any payment or order-related inquiries, regardless of the product you purchased, feel free to browse through the general FAQ section or contact cleverbridge Customer Support.