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Frequently Asked Questions

  1. cleverbridge Help & Support
  2. FAQ
  • Popular topics
  • Order & Delivery
  • Payment
  • Product support
  • Data Privacy & Security
  • Sales Tax Exemption
  • Vendor & Supplier Information

  • Popular topics

    • ★ What is this charge from Cleverbridge on my credit/debit card?
    • ★ How do I cancel my subscription?
    • ★ I’m a customer located in Russia/Belarus – how will I be affected by international sanctions and payment processing restrictions?
    • ★ How can I contact the Cleverbridge Customer Support Team?
    • ★ How do I receive a refund?
    • ★ Who should I contact if I’m having trouble with my product?
  • Order & Delivery

    • ★ Where can I find my previous license information to activate the upgrade I purchased?
    • ★ I placed an order. Why didn't I receive my product?
    • ★ The download link for my product has expired. How do I renew it?
    • ★ How can I cancel an unpaid order?
    • ★ Where is my product registration information?
    • I'm a B2B customer in the U.S. and need an invoice to pay for my order. How do I get one?
    • I need my previous license/product/activation key to install my Parallels upgrade. How can I find it?
    • I need my previous license information to install the Parallels upgrade I purchased. How can I find it?
    • How do I retrieve my Malwarebytes order information?
    • Where can I find the Terms and Conditions (TC)?
    • Does Cleverbridge provide a mediation body for EU consumers?
    • In what languages does Cleverbridge Customer Support offer support?
    • What exactly will I receive if my product is delivered by email?
    • When will I receive my product?
    • What happens after I place an order?
  • Payment

    • ★ How can I receive an invoice for my order?
    • ★ How can I change my payment option for my order?
    • ★ Why was my credit card declined?
    • ★ Who can I contact for payment and order-related support?
    • How long will it take to process my check payment?
    • How long will it take to process my ACH payment?
    • I'd like to change the payment type for my order/renewal before updating our vendor profile for Cleverbridge Inc. How can I do this?
    • I have sent my check to 75 Remittance Drive. Will it be processed?
    • Why am I am being charged with taxes in Canada?
    • How can I cancel my Avira subscription renewal?
    • I've already renewed my Malwarebytes subscription. Why am I getting another notification to pay?
    • How can I receive a refund for my Avira order?
    • How can I receive a refund for my Malwarebytes order?
    • Why am I being charged sales tax?
    • How long will it take to process my Wire Transfer?
  • Product support

    • ★ My license/product key, serial number or activation code is not accepted. What do I do?
    • ★ How do I convert the trial version to the full version?
    • ★ Am I eligible for a free upgrade to Parallels Desktop Version 18?
    • ★ Why am I seeing a message that I have to update my browser?
    • ★ I just purchased Nitro Productivity Suite and want to request a refund. Who do I contact?
    • ★ Why can't I activate my F-Secure product?
    • Which versions of Parallels Desktop can be upgraded to Version 18?
    • How do I activate or register WinZip Driver Updater?
    • How do I activate or register Winzip System Utilities Suite?
    • How do I activate or register PC Reviver on my computer?
    • I need support with my Avira subscription/account/license. Can you help me?
    • How can I contact Parallels' customer support team?
    • I can't activate my Nitro license. What do I do?
    • I'm having issues with my WinZip Tools. What do I do?
    • I can’t access my Avira account. What should I do?
    • My Malwarebytes software disappeared. What can I do to get it back?
    • Why am I having trouble placing or renewing a BlueJeans order?
  • Data Privacy & Security

    • ★ Is it safe to pay for my online order with a credit/debit card?
    • How is Cleverbridge ensuring compliance with the GDPR?
    • How secure is the online transaction?
  • Sales Tax Exemption

    • ★ I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
    • ★ The sales tax rate for the State of Illinois is 6.25%. Why was I charged with 10.25% sales tax rate?
    • ★ Why wasn't my exemption certificate accepted?
    • How do I place an order in the name of a company that is registered with a VAT ID within the EU?
    • Which exemption certificate is the most applicable for my organization since I resell in multiple states?
    • How can I be tax exempted and/or receive a sales tax reimbursement in Canada?
  • Vendor & Supplier Information

    • I'm a vendor looking to place an order from the U.S. What documents do I need?
    • I'm a vendor looking to place an order outside of the U.S./E.U. What documents do I need?
    • How do I register Cleverbridge as a vendor?
    • I'm a vendor looking to place an order from the E.U. What documents do I need?
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