Frequently Asked Questions
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Data Privacy & Security
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Support
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Who can I contact for product or installation support?
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How can I receive Avira product or installation support?
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How can I receive Malwarebytes product or installation support?
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Does cleverbridge provide a mediation body for EU consumers?
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In what languages does cleverbridge Customer Support offer support?
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How can I contact the cleverbridge Customer Support Team?
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Who can I contact for payment and order-related support?
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Who can I contact for product or installation support?
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Payment
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How do I cancel my subscription?
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What is this charge from cleverbridge on my credit / debit card?
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How can I receive a refund for my order?
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I have already renewed my Malwarebytes subscription. Why am I getting another notification to pay?
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How can I receive a refund for my Avira order?
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How can I receive a refund for my Malwarebytes order?
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Why am I being charged sales tax?
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How do I receive an invoice for my order?
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How can I change my payment option for my order?
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How long does a wire transfer payment take to be processed?
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Why was my credit card declined?
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What payment options are available?
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How do I cancel my subscription?
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Delivery
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My license key, product key, serial number or activation code is not accepted. What do I do?
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The download link for my product has expired. How do I renew it?
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I need my previous license information to install the Parallels upgrade I purchased. How can I find it?
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How can I retrieve my Avira order information?
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How do I retrieve my Malwarebytes order information?
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When can I expect the delivery of my Backup CD/DVD?
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Where can I find my previous license information to activate the upgrade I purchased?
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I placed an order. Why didn't I receive my product?
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How do I convert the trial version to the full version?
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I have lost my registration information. How do I retrieve it?
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What exactly will I receive if my product is delivered by email?
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When will I receive my product?
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My license key, product key, serial number or activation code is not accepted. What do I do?
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Order
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Am I eligible for a free upgrade to Parallels Desktop Version 12?
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How can I cancel an unpaid order?
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How do I place an order?
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What happens after I place an order?
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What is a Backup CD/DVD?
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Where can I find the Terms and Conditions (TC)?
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Where is my product registration information?
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Which versions of Parallels Desktop can be upgraded to Version 13?
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Am I eligible for a free upgrade to Parallels Desktop Version 12?
For the most up-to-date information on Parallels Desktop Version 12, please visit the Parallels website or get in touch with Parallels Support directly: http://www.parallels.com/support/
Answers to some of the most common questions regarding the new version can be found below.
Below you can find answers to the most common questions related to F-Secure SAFE products.
For technical questions related to all other F-Secure products, please contact the software provider F-Secure/Virgin Media directly.
For any payment or order-related inquiries, regardless of the product you purchased, feel free to browse through the general FAQ section or contact cleverbridge Customer Support.