Frequently Asked Questions
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Featured Articles
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I need my previous license key, product key or activation key to install the Parallels upgrade I purchased, how can I find it?
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Am I eligible for a free upgrade to Parallels Desktop Version 14?
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Which versions of Parallels Desktop can be upgraded to Version 14?
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How do I cancel my subscription?
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What is this charge from cleverbridge on my credit / debit card?
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Who should I contact if I’m having trouble with my product?
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I need my previous license key, product key or activation key to install the Parallels upgrade I purchased, how can I find it?
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Data Privacy & Security
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Support
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Does Avira provide phone support?
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Why am I seeing a message that I have to update my browser?
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My Malwarebytes software disappeared. What can I do to get it back?
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I can’t use my Avira product and need support. Who should I contact?
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I can’t use my Malwarebytes product and need support. Who should I contact?
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Does cleverbridge provide a mediation body for EU consumers?
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In what languages does cleverbridge Customer Support offer support?
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How can I contact the cleverbridge Customer Support Team?
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Who can I contact for payment and order-related support?
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Does Avira provide phone support?
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Payment
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I just purchased Nitro Producivity Suite and want to request a refund. Who do I contact?
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How can I receive a refund for my order?
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Who do I contact to link my bank account to my PayPal account?
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Why did I receive a "payment due" notice for my subscription renewal?
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I have already renewed my Malwarebytes subscription. Why am I getting another notification to pay?
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How can I receive a refund for my Avira order?
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How can I receive a refund for my Malwarebytes order?
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Why am I being charged sales tax?
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How can I receive an invoice for my order?
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How can I change my payment option for my order?
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How long will it take to process my Wire Transfer?
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Why was my credit card declined?
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I just purchased Nitro Producivity Suite and want to request a refund. Who do I contact?
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Delivery
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My license key, product key, serial number or activation code is not accepted. What do I do?
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The download link for my product has expired. How do I renew it?
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How can I retrieve my Avira order information?
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How do I retrieve my Malwarebytes order information?
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When can I expect the delivery of my Backup Disc?
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Where can I find my previous license information to activate the upgrade I purchased?
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I placed an order. Why didn't I receive my product?
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How do I convert the trial version to the full version?
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I have lost my registration information. How do I retrieve it?
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What exactly will I receive if my product is delivered by email?
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When will I receive my product?
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My license key, product key, serial number or activation code is not accepted. What do I do?
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Order
For the most up-to-date information on Parallels Desktop Version 12, please visit the Parallels website or get in touch with Parallels Support directly: http://www.parallels.com/support/
Answers to some of the most common questions regarding the new version can be found below.
Below you can find answers to the most common questions related to F-Secure SAFE products.
For technical questions related to all other F-Secure products, please contact the software provider F-Secure/Virgin Media directly.
For any payment or order-related inquiries, regardless of the product you purchased, feel free to browse through the general FAQ section or contact cleverbridge Customer Support.