Frequently Asked Questions
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Featured Articles - Parallels Desktop 12
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I need my previous license key, product key or activation key to install the Parallels upgrade I purchased, how can I find it?
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Am I eligible for a free upgrade to Parallels Desktop Version 12?
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Which versions of Parallels Desktop can be upgraded to version 12?
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How is Parallels Desktop version 12 different from previous versions?
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I need my previous license key, product key or activation key to install the Parallels upgrade I purchased, how can I find it?
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Data Privacy & Security
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Payment & Refund
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How can I receive a refund for my order?
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How do I cancel my subscription?
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What is this charge from cleverbridge on my credit / debit card?
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How can I change my payment option for my order?
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How do I receive an invoice for my order?
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How long does a wire transfer payment take to be processed?
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How many currencies does cleverbridge support?
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I paid via PayPal and did not receive my license. What do I do?
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What payment options are available?
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Why am I being charged sales tax?
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Why was my credit card declined?
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How can I receive a refund for my order?
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Support
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Who can I contact for product or installation support?
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Does cleverbridge provide a mediation body for EU consumers?
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How can I contact the cleverbridge Customer Support Team?
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In what languages does cleverbridge Customer Support offer support?
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Who can I contact for payment and order-related support?
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Who can I contact for product or installation support?
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Delivery
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My license key, product key, serial number or activation code is not accepted. What do I do?
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The download link for my product has expired. How do I renew it?
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How do I convert the trial version to the full version?
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I have lost my registration information. How do I retrieve it?
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What exactly will I receive if my product is delivered by email?
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When can I expect the delivery of my Backup CD/DVD?
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When will I receive my product?
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Where can I find my previous license key, product key, serial number or activation code to install the upgrade I purchased?
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My license key, product key, serial number or activation code is not accepted. What do I do?
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F-Secure SAFE
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Order
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Resellers
For the most up-to-date information on Parallels Desktop Version 12, please visit the Parallels website or get in touch with Parallels Support directly: http://www.parallels.com/support/
Answers to some of the most common questions regarding the new version can be found below.
Below you can find answers to the most common questions related to F-Secure SAFE products.
For technical questions related to all other F-Secure products, please contact the software provider F-Secure/Virgin Media directly.
For any payment or order-related inquiries, regardless of the product you purchased, feel free to browse through the general FAQ section or contact cleverbridge Customer Support.