Frequently Asked Questions
-
Popular topics
-
★
What is this charge from Cleverbridge on my credit/debit card?
-
★
How do I cancel my subscription?
-
★
I’m a customer located in Russia/Belarus – how will I be affected by international sanctions and payment processing restrictions?
-
★
How can I contact the Cleverbridge Customer Support Team?
-
★
How do I receive a refund?
-
★
Who should I contact if I’m having trouble with my product?
-
★
What is this charge from Cleverbridge on my credit/debit card?
-
Order & Delivery
-
★
Where can I find my previous license information to activate the upgrade I purchased?
-
★
I placed an order. Why didn't I receive my product?
-
★
The download link for my product has expired. How do I renew it?
-
★
How can I cancel an unpaid order?
-
★
Where is my product registration information?
-
I'm a B2B customer and need an invoice to pay for my order. How do I get one?
-
I need my previous license/product/activation key to install my Parallels upgrade. How can I find it?
-
I need my previous license information to install the Parallels upgrade I purchased. How can I find it?
-
How do I retrieve my Malwarebytes order information?
-
Where can I find the Terms and Conditions (TC)?
-
Does Cleverbridge provide a mediation body for EU consumers?
-
In what languages does Cleverbridge Customer Support offer support?
-
What exactly will I receive if my product is delivered by email?
-
When will I receive my product?
-
What happens after I place an order?
-
★
Where can I find my previous license information to activate the upgrade I purchased?
-
Payment
-
★
How can I receive an invoice for my order?
-
★
How can I change my payment option for my order?
-
★
Why was my credit card declined?
-
★
Who can I contact for payment and order-related support?
-
How long will it take to process my Alipay payment?
-
Frequently Asked Questions Regarding Our New Bank Details
-
What is this charge on my PayPal account for?
-
How long will it take to process my check payment?
-
How long will it take to process my ACH payment?
-
I'd like to change the payment type for my order/renewal before updating our vendor profile for Cleverbridge Inc. How can I do this?
-
Why am I am being charged with taxes in Canada?
-
How can I cancel my Avira subscription renewal?
-
I've already renewed my Malwarebytes subscription. Why am I getting another notification to pay?
-
How can I receive a refund for my Avira order?
-
Why am I being charged sales tax?
-
How long will it take to process my Wire Transfer?
-
★
How can I receive an invoice for my order?
-
Product support
-
★
My license/product key, serial number or activation code is not accepted. What do I do?
-
★
How do I convert the trial version to the full version?
-
★
I just purchased Nitro Productivity Suite and want to request a refund. Who do I contact?
-
How can I modify the number of licenses or devices linked to my subscription?
-
Am I eligible for a free upgrade to Parallels Desktop Version 20?
-
Which versions of Parallels Desktop can be upgraded to Version 20?
-
How do I activate or register WinZip Driver Updater?
-
How do I activate or register Winzip System Utilities Suite?
-
How do I activate or register PC Reviver on my computer?
-
How can I receive support from Avira?
-
How can I contact Parallels' customer support team?
-
I can't activate my Nitro license. What do I do?
-
I'm having issues with my WinZip Tools. What do I do?
-
I can’t access my Avira account. What should I do?
-
My Malwarebytes software disappeared. What can I do to get it back?
-
★
My license/product key, serial number or activation code is not accepted. What do I do?
-
Data Privacy & Security
-
Sales Tax Exemption
-
★
I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
-
★
The sales tax rate for the State of Illinois is 6.25%. Why was I charged with 10.25% sales tax rate?
-
★
Why wasn't my exemption certificate accepted?
-
How do I fill out my online tax-exempt application?
-
How do I place an order in the name of a company that is registered with a VAT ID within the EU?
-
Which exemption certificate is the most applicable for my organization since I resell in multiple states?
-
How can I be tax exempted and/or receive a sales tax reimbursement in Canada?
-
★
I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
-
Vendor & Supplier Information