cleverbridge
Sign in
English (US) Deutsch Español Français Italiano 日本語 Português

Frequently Asked Questions

  1. cleverbridge Help & Support
  2. FAQ
  • Featured Articles
  • Data Privacy & Security
  • Support
  • Payment
  • Delivery
  • Order

  • Featured Articles

    • ★ Am I eligible for a free upgrade to Parallels Desktop Version 16?
    • ★ I need my previous license key, product key or activation key to install the Parallels upgrade I purchased, how can I find it?
    • ★ How do I cancel my subscription?
    • ★ What is this charge from cleverbridge on my credit / debit card?
    • ★ Who should I contact if I’m having trouble with my product?
    • ★ Which versions of Parallels Desktop can be upgraded to Version 16?
  • Data Privacy & Security

    • ★ How is cleverbridge ensuring compliance with the GDPR?
    • How secure is the online transaction?
    • Is it safe to pay for my online order with a credit/debit card?
    • Will my data be shared with any third parties?
  • Support

    • ★ Does Avira provide phone support?
    • How do I activate or register Winzip System Utilities Suite?
    • How do I activate or register WinZip Driver Updater?
    • How do I activate or register PC Reviver on my computer?
    • Why am I seeing a message that I have to update my browser?
    • My Malwarebytes software disappeared. What can I do to get it back?
    • I need my previous license information to install the Parallels upgrade I purchased. How can I find it?
    • I can’t use my Avira product and need support. Who should I contact?
    • I can’t use my Malwarebytes product and need support. Who should I contact?
    • Does cleverbridge provide a mediation body for EU consumers?
    • In what languages does cleverbridge Customer Support offer support?
    • How can I contact the cleverbridge Customer Support Team?
    • Who can I contact for payment and order-related support?
  • Payment

    • ★ I just purchased Nitro Productivity Suite and want to request a refund. Who do I contact?
    • ★ How can I receive a refund for my order?
    • How can I change my payment method for future Avira subscription renewals?
    • Why did the price increase for my Avira renewal?
    • Why did I receive a "payment due" notice for my subscription renewal?
    • I have already renewed my Malwarebytes subscription. Why am I getting another notification to pay?
    • How can I receive a refund for my Avira order?
    • How can I receive a refund for my Malwarebytes order?
    • Why am I being charged sales tax?
    • How can I receive an invoice for my order?
    • How can I change my payment option for my order?
    • How long will it take to process my Wire Transfer?
    • Why was my credit card declined?
  • Delivery

    • ★ My license key, product key, serial number or activation code is not accepted. What do I do?
    • ★ The download link for my product has expired. How do I renew it?
    • How can I transfer my Avira license to a new device?
    • How can I retrieve my Avira order information?
    • How do I retrieve my Malwarebytes order information?
    • When can I expect the delivery of my Backup Disc?
    • Where can I find my previous license information to activate the upgrade I purchased?
    • I placed an order. Why didn't I receive my product?
    • How do I convert the trial version to the full version?
    • What exactly will I receive if my product is delivered by email?
    • When will I receive my product?
  • Order

    • ★ Why can't I activate my F-Secure product?
    • How can I cancel an unpaid order?
    • How can I deactivate the automatic renewal of my Avira subscription?
    • How can I log into my Avira Connect account?
    • I can’t access my Avira account. What should I do?
    • What happens after I place an order?
    • What is a Backup Disc?
    • Where can I find the Terms and Conditions (TC)?
    • Where is my product registration information?
    • Why am I having trouble placing or renewing a BlueJeans order?
    • Why did my Avira license renew automatically?
  • What We Do
    • Manage
    • Monetize
    • Optimize
    • B2B Commerce
    • Pricing
  • Resources
    • Performance Marketing
    • Case Studies & Ebooks
    • Documentation
    • API Reference
    • Platform Status
  • Company
    • Our Clients
    • Careers
    • News & Press
    • Blog
    • cleverbridge Store
  • Contact Us
    • Customer Support
    • Purchase Lookup
  • Facebook
  • LinkedIn
  • Twitter
  • Instagram
  • Youtube
© 2021 cleverbridge AG  |   Legal Info  |  Privacy Policy | Cookie List | Cookies Settings