Processing time depends on where your check was sent.
Please note: all check payments should be mailed directly to our remittance address to ensure proper receipt and timely processing. Checks are typically deposited within 4–6 business days.
Remittance address
Cleverbridge Inc.
Dept CH 17773
Palatine, IL 60055-7773
USA
Once received, your payment will be manually assigned to your order, and you will receive a confirmation email.
In rare cases, processing may take slightly longer due to postal or bank delays. Please also check your spam or junk folder for your confirmation email or use our purchase lookup page to verify your order status.
If your payment is still not processed
- After 2 weeks, please verify with your bank whether the check has been cashed and confirm the check was sent to the correct address.
- If the check has still not been cashed after 3-4 weeks, it may have been lost in transit. We recommend placing a stop payment and issuing a new payment.
If your check was sent to our Chicago office
Checks sent to our office location instead of the remittance address are automatically forwarded to our bank, but processing may take approximately 3–4 additional weeks.
Chicago office address
Cleverbridge Inc.
350 N. Clark, Suite 700
Chicago, IL 60654
USA
Please also check your spam or junk folder for your confirmation email or use our purchase lookup page to verify your order status.
If your payment is still not processed
- After 4 weeks, please verify with your bank whether the check has been cashed.
- If the check has still not been cashed after 5–6 weeks, we recommend placing a stop payment and issuing a new check to the correct remittance address or an ACH payment.
Payment options and further assistance
For quicker processing, we recommend ACH payment, which typically reaches our account within 1–3 business days. Depending on availability, you may also choose to pay via credit card or PayPal.
NOTE: If your Purchase Order payment is overdue, ACH payment is recommended to avoid automatic cancellation of your order.
Still need assistance?
If you would like us to verify the status of your check payment, please contact Cleverbridge Customer Support and provide:
- Beneficiary listed on the check
- Address the check was sent to
- Date sent
- Check number
- Amount
Important: Checks must be issued to Cleverbridge Inc.
If the check was issued to a software publisher or another company instead, we will not be able to cash it. In this case, please issue a new payment correctly addressed to Cleverbridge Inc.
ACH and check payment details are available here: