Important: We do not accept check payments at our company office. All checks must be mailed to our remittance address below to ensure proper receipt and timely processing. Checks sent to our company address cannot be processed or applied to your order.
Mail your check to our remittance address:
Cleverbridge Inc.
Dept CH 17773
Palatine, IL 60055-7773
USA
Checks are typically deposited within 5–7 business days. Once received, your payment will be assigned to your order, and you will receive a confirmation email.
In rare cases, processing may take slightly longer due to postal or bank delays. Please also check your spam or junk folder for your confirmation email or use our purchase lookup page to verify your order status.
Sent your check to the wrong address?
If you already mailed a check to our company address instead of the remittance address above, please:
- Place a stop payment on that check with your bank.
- Issue a new check to the correct remittance address above or an ACH payment.
We also recommend checking with your accounting department to update your records, in case the company address was saved in error for future check payments.
If your payment still hasn't been processed
- After 2 weeks: Check with your bank to confirm whether the check has been cashed, and double-check that it was sent to the correct remittance address above.
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After 3–4 weeks with no activity: The check may have been lost in transit. We recommend placing a stop payment and either issuing a new check to the remittance address or switching to an ACH payment for faster processing.
Faster payment options and further assistance
For quicker processing, we recommend ACH payment, which typically reaches our account within 1–3 business days. Depending on availability, you may also choose to pay via credit card or PayPal.
NOTE: If your Purchase Order payment is overdue, ACH payment is recommended to avoid automatic cancellation of your order.
Still need assistance?
If you would like us to verify the status of your check payment, please contact Cleverbridge Customer Support and provide:
- Beneficiary listed on the check
- Address the check was sent to
- Date sent
- Check number
- Amount
Important: Checks must be issued to Cleverbridge Inc. If the check was issued to a software publisher or another company instead, we will not be able to cash it. In this case, please issue a new payment correctly addressed to Cleverbridge Inc.
ACH and check payment details are available here: