Why was my credit card declined?

For your privacy and security, credit cards don’t share information about why a card was declined with third parties.  It could be as simple as information that was entered incorrectly, or your card may have a hold or block on international transactions. cleverbridge orders are processed either in the United States or in Germany, depending on which of our partners you purchased from.

We sent you an email informing you that your payment was declined.  In this message you’ll find a link to “Change Payment Option”, which you can use to either re-try your payment again or to try with a different card or payment method.  If you didn’t receive it, please check your junk or spam folder or try our easy-to-use Purchase Lookup page to have it re-sent.

Or, you can call the phone number on the back of your card and ask exactly why your charge was declined and ask that they allow it on the next try.  Then you can simply call us and we’ll be happy to try to process the payment for you again.

Our phone numbers and hours of operation can be found below:

USA
+1-866-522-6855
Monday - Friday: 8:00AM - 8:00PM (CST)
Saturday: 9:00AM - 4:00PM (CST)
Sunday: 10:00AM - 3:00PM (CST)

United Kingdom
0800 8620377 (UK freephone number)
Monday - Friday: 7:00AM - 6:00PM (GMT)
Saturday: 8:00AM - 3:00PM (GMT)
Sunday: 9:00AM - 2:00PM (GMT)

Germany
+49 221 - 222 45 - 45
Monday - Friday: 8:00AM - 7:00PM (CET)
Saturday: 9:00AM - 4:00PM (CET)
Sunday: 10:00AM - 3:00PM (CET)

Japan
+81 120 965227
Monday - Friday: 9:00AM - 6:00PM (JST)
Saturday: 9:00AM - 4:00PM (JST)
(closed on Sundays and national holidays)

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