Why was my credit card declined?

The decline may have occurred due to various reasons such as an incorrectly entered credit card number, expiration date or security code. If you received a decline notification, be advised that your payment was not authorized by your credit card issuer. For your privacy, your credit card company does not provide us with any reason for the decline.

You should have received an email informing you of the payment decline. Refer to this email and click the link for “Change Payment Option” to review your data and retry your card, try a different card or choose a different payment option. If you did not receive an email for your order, please check your spam and junk mail folders or use our purchase lookup page to locate your order information.

Lastly, contact your credit card company to ask them why this charge was declined and request that they allow the charge when it is next attempted. Then simply call us and we will be happy to try the charge again.

If you need further assistance, please contact cleverbridge Customer Support.

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