Cleverbridge is an online reseller for companies selling software or other digital media. If you see a charge from us on your statement, it’s likely either for software you purchased or a renewal of an existing subscription.
For any charge that shows Cleverbridge’s details, we send a confirmation email that contains all of your order information. If you didn’t receive that email, please check your spam or junk mail folder because sometimes email providers identify these messages to be placed in there by mistake. To help you immediately search for any order details, you can also try our easy-to-use Purchase Lookup page. There, you can search by providing an email address or you can try multiple, if it does not come up under the first one you check.
Are you still having trouble identifying the charge?
If you have a charge from Cleverbridge, then we must have an order for you. Please could you provide us with the following data so that we can try to locate the charge:
- The exact amount that you see on your statement/payment notification including the currency for your location
- The date of the charge
- The last 4 digits of the card that was charged or the PayPal Invoice ID (if this is a charge showing in your PayPal account)
- Any alternative email addresses that you might have used
- B2B customers only: If this is a charge on a company card, providing us with the name and email domain of your company can help us to locate the purchase
Important to note: If there's any other information you could provide such as the names of anyone else who has access to your card or has permission to use your payment details, that would be extremely helpful. Even a screenshot of your statement (with any sensitive information obscured please) could help us to locate this charge for you.
You can easily use our email contact form to contact us, and we’ll get back to you as soon as possible. We're looking forward to getting to the bottom of this and helping you in any other way we can.