Private customers:

In order for us to update the email address associated with your order, we ask you to kindly provide us with the following:

• The email address originally used when you placed the order
• The email address you would like to be used in future

Business customers:

If the email address is linked to a company, please note that we can only update email addresses if the email domains match.

Please provide us with the following:

• The email address and name of contact originally used when the order was placed
• The email address and name of contact you would like to be used in future
• If the domain or company name has changed, provide documentation on official company letterhead

It may also be necessary for you to reach out to the software manufacturer so that they can update their database as well. If you have a customer account, they will also be able to help you to update the email address linked to that account.

If you would like to update your email address, please contact our Customer Service Team.

Private customers:

We can help to update your invoice address on file for future subscription renewals. Please provide us with the following:

• Your previous invoice address
• Your updated invoice address

(Please note that certain restrictions apply.)

Business customers:

We can help to update your invoice address on file for current orders and/or subscription renewals. Please provide us with the following:

• Your previous invoice address and your updated address
• If you are tax exempt, please provide proof of tax exemption (Sales Tax Document ID, VAT ID or similar)
• If you have changed email domain and/or company name, the change should be noted on official company letterhead

(Please note that certain restrictions apply.)

If you would like to update your invoice address, please contact our Customer Service Team.