Before you request your refund, please have your order reference number and reason for the request ready. Once it is submitted, it will be reviewed within 2 business days and we will notify you of the result via email. To submit your refund request, visit our contact form.
Have product or installation questions?
If you’re requesting a refund because you are having a product or installation issue, you can receive prompt support from the software provider by contacting them directly. To locate their contact information, please visit the software provider’s website – alternatively, you can check your order confirmation email or our product or installation support page. If after doing so, you continue to experience a problem, please let us know and we will be happy to initiate the refund process.