Frequently Asked Questions
- cleverbridge Help & Support
- Sales Tax
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Sales Tax Exemption
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I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
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Why wasn't my exemption certificate accepted?
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I am an Australian customer who places the order in the name of an Australian company: So, why do I have to pay GST?
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How do I place an order in the name of a company that is registered with a VAT ID within the EU?
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Which type of exemption certificate should I send to cleverbridge?
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Which exemption certificate is the most applicable for my organization since I resell in multiple states?
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How long does it take cleverbridge to issue a Document ID?
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How do I know if cleverbridge has already issued a Document ID for my organization?
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How is a cleverbridge-issued Document ID formatted?
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My form has a length of exemption validity or an expiration date. Do I still need to have the date within 90 days of sale?
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For what specific length of time will my Document ID be valid?
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Why was sales tax not removed from the order I tried to place from a quote?
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What is the timeframe within which I can request a sales tax refund?
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The sales tax rate for the State of Illinois is 6.25%. Why was I charged with 10.25% sales tax rate?
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Why am I being charged sales tax when cleverbridge does not have a brick and mortar business in my state?
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I am with a tax-exempt organization and would like to place an order without being charged sales tax. What steps should I follow?
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Use Tax Notifications
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I do have a Swiss VAT ID, so why do I have to pay VAT?
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What is use tax and why am I receiving a notification from cleverbridge about it?
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What is the difference between sales tax and use tax?
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Why didn’t cleverbridge charge sales tax on my purchase?
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How do I know if I owe use tax and how do I remit it?
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I do have a Swiss VAT ID, so why do I have to pay VAT?