Your Avira account is a convenient way for you to easily view and manage your order information, all of your licenses, payments and subscriptions and to view Avira's support options. Below are frequently asked questions related to Avira orders. Avira handles all questions related to products, orders and billing.
How can I contact Avira?
You can get in touch with Avira’s support team by heading to their support page. Scroll down to the bottom of the page and click on the "Contact us here" button. You will then need to login for email and phone support.
How can I receive a refund for my Avira order?
To receive a refund, please get in touch with Avira’s support team via phone (or email) by heading to their support page. Scroll down to the section “Contact us here". You will then need to log in for email and phone support.
How can I deactivate the automatic renewal of my Avira subscription?
You can easily deactivate the automatic license renewal of your subscription by logging in to your Avira Connect account. Please enter the email address you used during the checkout process, as well as its respective password. For further information, you can also consult Avira's dedicated article.
Why did my Avira license renew automatically?
Depending on the type of license you’ve acquired, it was offered either as a subscription with the automatic license renewal active from the start, or you had the option to select between manual and automatic renewal prior to finalizing the purchase. For more information, check out this helpful article in their knowledge base or contact Avira directly here.
What can I do within my Avira Connect Account?
When you activate an Avira license, a free Avira Connect account will automatically be created for you. You can easily log into your Avira Connect account by clicking the customer account icon in the upper right-hand corner of the Avira website. For more information please click here. If necessary, you can easily reset your Avira Connect password by clicking on 'Forgot your password'.
Here is a short list of some of the things that you can do in your Avira Connect account:
- You can retrieve all the information regarding your Avira orders and subscriptions.
- You can update your payment method and billing address.
- You can find out how to transfer your Avira license to a new device.
- You can reactivate your license.
- You can contact Avira to receive technical help.
For more information about your Avira Connect account, please look here.