How can I contact Parallels' customer support team?

If you would like to contact Parallels, please follow these steps to make it easier to connect with Parallels' technicians:

  1. Login to your Parallels account with your credentials here 
  2. Click on "Get Support" on the left: Parallels_support.png

  3. Choose a product (e.g. Parallels Desktop for Mac)
  4. Then choose the category (e.g. Technical Issues): Parallels_support2.png

  5. Then write a short description of your problem to see helpful articles and see Parallels' contact details.

  6. The page will suggest several articles from the Parallels Knowledgebase to you and if the answer you are looking for is not there, you can click on "Request Support" on the bottom right: Parallels_support3.png
  7. Now you can choose if you'd like support by phone, email, chat, etc. 
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