Why was sales tax not removed from the order I tried to place from a quote?

Sometimes our customers receive a quote before they receive a Document ID.  In such cases, we suggest you submit a new quote and then enter the Document ID into the order form to remove the tax from the quote.  Unfortunately, it is it not possible to remove sales tax from an existing quote.

Not a tax-exempt organization but still need help?

If you are you a customer inquiring about an order you placed with one of our partners for software or another type of online service, we have helpful information for you, too.  Please visit our Featured Articles section or look up your order using our easy-to-use purchase lookup tool.

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