Why am I seeing a message that I have to update my browser?

Sometimes, customers may see a message prompting them to update their internet browser when attempting to enter a shopping cart. If you’ve seen that message don’t worry, it’s purely for your safety. Our system is designed to not allow transactions that might not be entirely secure but with a few easy steps you can update to the newest, safest version of your browser software and complete your purchase safely.

Most commonly, customers using older versions of Microsoft Internet Explorer run into this issue. Here’s how to update your security settings:

1. Open Internet Explorer
2. Click the Tools symbol (gear) in the upper-right corner, and click Internet Options

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3. Click the tab that says Advanced in the upper right hand corner

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4. Scroll down until you see the options for Security
5. Make sure that the boxes for Use TLS 1.0, Use SSL 3.0 and Use SSL 2.0 are NOT checked

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6. If they aren’t already, please check the boxes next to Use TLS 1.1 and Use TLS 1.2
Note: If all TLS options are not available in your version of IE, then your operating system is outdated. In this case, you could use Google’s free browser, Chrome, or Mozilla Firefox. Both browsers support strong encryption, in spite of outdated operating systems.
7. At the bottom of the window, click Apply, and then click OK
Note: At this point you may see this SmartScreen window appear. If so, just click OK

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8. You should now have successfully updated your browser to the most current security settings, and be able to complete your order normally. If you’re still having issues, please feel free to reach out to our dedicated Customer Support Team.

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