My license key, product key, serial number or activation code is not accepted. What do I do?

First, make sure you have downloaded the correct version of the software that you want to activate. Second, try using copy and paste to enter the license key rather than entering it manually to prevent typing errors.

In order to copy and paste your license information, proceed as follows:

  1. Highlight the license key, product key, serial number or activation code by clicking the left mouse button. Click the right mouse button and select "Copy."
  2. Place the mouse cursor in the activation field of the program, then click the right mouse button again and select "Paste".


If you need further assistance with the installation process, please contact the software provider. To locate their contact data for technical support, check your order confirmation email or the software provider's website.

If you are missing the license key, product key, serial number, activation code or download link for your purchased product, you can use our purchase lookup page to relocate your order information.